Return / Exchange Policy ( Web Store )
Quilts Etc. will do the very best to accommodate any return requests. Now, due to the nature of the bedding product and Canadian Health Regulations, most purchases either at the physical stores or at the web store should be considered as final sales.
If you are dissatisfied with a purchase due to a defect, we will be glad to repair or exchange the product. Product return requests based on aesthetic reasons will be considered at Quilts Etc.’s discretion within 20 days of date of purchase in original packaging and in new, unwashed and unused condition. This policy is strictly enforced as bedding goods are all final sales, because of health reasons. Please contact us with your order number handy via email (customerservice@quiltsetc.com) or phone (866-421-5520 ext. 100) so that we can determine the best solution. We will provide you with a return authorization number with which all returns are to be made.
Please follow the instructions below:
l Include a copy of the original receipt. l Mark the return authorization number on the outside of all packaging. l Returns to be sent to: Quilts Etc., 4150 McConnell Drive, Burnaby, BC, Canada, V5A 3Y9. (Refund of the purchase price will be made in 7 business days after we have received the returned goods, in conditions mentioned above, with a proper copy of original receipt of purchase. All refunds are issued to the exact credit card of the purchase made.) Alternatively, we will accept your return at one of our store locations, simply bring the product and a copy of your receipt. Exceptions and Exclusions:
l Mark the return authorization number on the outside of all packaging. l Returns to be sent to: Quilts Etc., 4150 McConnell Drive, Burnaby, BC, Canada, V5A 3Y9. (Refund of the purchase price will be made in 7 business days after we have received the returned goods, in conditions mentioned above, with a proper copy of original receipt of purchase. All refunds are issued to the exact credit card of the purchase made.) Alternatively, we will accept your return at one of our store locations, simply bring the product and a copy of your receipt. Exceptions and Exclusions:
l Returns to be sent to: Quilts Etc., 4150 McConnell Drive, Burnaby, BC, Canada, V5A 3Y9.
(Refund of the purchase price will be made in 7 business days after we have received the returned goods, in conditions mentioned above, with a proper copy of original receipt of purchase. All refunds are issued to the exact credit card of the purchase made.)
Alternatively, we will accept your return at one of our store locations, simply bring the product and a copy of your receipt.
Exceptions and Exclusions:
1. For health reasons, mattress covers, pillow protectors, down, feather and polyester duvets and pillows are all final sales.
2. All sales are final on clearance merchandise & merchandise discounted by 50% or more. 3. Refund transaction should appear on your credit card statement on subsequent billing cycle, usually a month after the posting date of refund transaction. We recommend you to make a copy of the receipt before returning the goods. 4. Damages on home delivered products must be reported within 24 hours of delivery by phone 866 421 5520 ext. 100 or by email customerservice@quiltsetc.com . 5. Shipping costs are not refundable. Return shipping costs are payable by customers except in the case of damaged goods during transit to customer, any omission or error on order processing, or manufacturing defects of the goods shipped. 6. Quilts Etc. will not assume the transportation charges for any items returned or exchanged.
3. Refund transaction should appear on your credit card statement on subsequent billing cycle, usually a month after the posting date of refund transaction. We recommend you to make a copy of the receipt before returning the goods. 4. Damages on home delivered products must be reported within 24 hours of delivery by phone 866 421 5520 ext. 100 or by email customerservice@quiltsetc.com . 5. Shipping costs are not refundable. Return shipping costs are payable by customers except in the case of damaged goods during transit to customer, any omission or error on order processing, or manufacturing defects of the goods shipped. 6. Quilts Etc. will not assume the transportation charges for any items returned or exchanged.
4. Damages on home delivered products must be reported within 24 hours of delivery by phone 866 421 5520 ext. 100 or by email customerservice@quiltsetc.com . 5. Shipping costs are not refundable. Return shipping costs are payable by customers except in the case of damaged goods during transit to customer, any omission or error on order processing, or manufacturing defects of the goods shipped. 6. Quilts Etc. will not assume the transportation charges for any items returned or exchanged.
5. Shipping costs are not refundable. Return shipping costs are payable by customers except in the case of damaged goods during transit to customer, any omission or error on order processing, or manufacturing defects of the goods shipped. 6. Quilts Etc. will not assume the transportation charges for any items returned or exchanged.
6. Quilts Etc. will not assume the transportation charges for any items returned or exchanged.
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